Terms & Conditions

Last Updated: 31/12/2025

 

 

Services

We provide marketing, patient acquisitions and business growth services to healthcare and local service businesses (“Services”). Services may include, but are not limited to, strategy, advertising management, funnel setup, optimisation, and advisory support.

 

All services are delivered on a best-efforts basis and do not guarantee specific financial or business outcomes.

 

Fees & Billing

 

Fees are billed monthly in advance, unless otherwise agreed in writing.

 

By purchasing or paying an invoice, the client agrees to the pricing and billing schedule presented at the time of purchase.

 

All prices are exclusive of VAT unless explicitly stated.

 

Payments

 

Payment is due immediately upon invoice issue or checkout completion.

 

Services may be paused or terminated if payment fails or is not received.

 

Late payments may be subject to statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

 

Refunds & Guarantee

 

We offer a conditional money-back guarantee as outlined below.

 

If, after the initial 60 day period, the client believes the services have not been delivered as agreed, the client may request a refund provided that:

  • The client has actively participated in the process, including timely communication and implementation where required
  • All reasonable requests for access, approvals and information have been fulfilled

  • The services have been used in good faith and as intended

Refund requests must be submitted in writing within 7 days of the end of the guarantee period and will be reviews on a case-by-case basis.

 

Refunds, where approved, are limited to fees paid during the guarantee period only and do not include and setup fees, third-party costs or work already completed.

 

This guarantee applied solely to service delivery and does not guarantee specific business outcomes, revenue or patient numbers.

 

Term & Cancelation

 

Services operate on a rolling monthly basis unless otherwise agreed

 

Cancelation requires 14 days written notice prior to the next billing cycle.

 

Notice must be provided via email.

 

Any work completed during the notice period remains billable.

 

Client Responsibilities

 

The client agrees to:

  • Provide timely access to accounts, platforms and information required to deliver services.

  • Respond reasonably promptly to requests

  • Ensure all content, claims and offers comply with applicable laws and professional regulations

 

Delays caused by the client do not pause billing

 

Not Guaranteed

 

While we apply industry best practices, we do not guarantee:

  • Revenue levels

  • Lead volume

  • Conversions rates

  • Business performance

 

Marketing results depend on multiple external factors beyond our control.

 

Limitation of Liability

 

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our total liability is limited to the fees paid by the client in the preceding 3 months

 

Intellectual Property

 

All methodologies, frameworks, processes, strategies, templates and documentation developed and provided by us as part of the services remain our intellectual property, unless otherwise agreed in writing.

This does not include any third-party software, platforms or tools used in the delivery of services (including but not limited to GoHighLevel, advertising platforms or payment processors), which remain the property of their respective owners and are subject to their own terms.

 

Clients retain ownership of their own accounts, data, content and business assets.

 

Governing Law

 

These terms are governed by and construed in accordance with the laws of Scotland

 

Acceptance

 

By:

  • Paying an invoice

  • Completing Checkout

  • Or using our services

The client confirms they have read, understood and agreed to these Terms and Conditions.

 

 

Contact Us

If you have any questions about these Terms and Conditions please contact us:

Email: scott@piscesadvertising.com

Website: https://piscesadvertising.com

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